The obvious need for network agnostic M2M solutions

November 10, 2013

Monnit2.pngData is the gold of M2M! Today even “monkeys” can connect a couple of things, collect the data in the cloud and present it in an app. And now, in its teenage, the M2M aka Internet of Everything industry is splitting up in three distinct parts: collecting data (sensors and devices), managing data (analyzing, manipulating, combining data) and distributing data (apps, web, integration in business systems, decision-making systems). Each of these three parts have to be perfectly resolved to make a great M2M solution: efficient and sensitive sensors connected using relevant networks, secure and efficient data management where understanding the context is absolutely required, and great, sticky UX in apps and web interfaces are examples from recipes of culinary M2M dishes.

It is when the collected data cautiously has been transformed into information and delivered into business applications that the value of M2M appears. The cold chain for the lobsters from Canada just delivered to the store is uninterrupted. The car that just alarmed the response center of an accident has three passengers. The route suggested by the navigator has risk for ice on a bridge 2 km from here.

With data transformed to information and delivered in relevant applications being the key for M2M solutions it is obvious that the access networks are secondary. Each solution in the hands of customers should ensure proper information delivery using the best available network option given the situation. Requirements on bandwidth, QoS, cost, latency, SLA, power, size, investment horizon, etc should determine which access network to use for each device and sensor. I see only two ways to deliver on this: either the service providers provide a portfolio of access options to serve the clients  or the M2M Service Enablers will have to get access from a mix of service providers. At M2M Summit Scandinavia last week I was glad to hear that both Vodafone and Deutche Telekom share this view and aim to provide a solid portfolio of connectivity options for M2M customers.

Talking about access networks for M2M: Connode was just awarded M2M Company of the Year in Sweden by Mobil Business. Once again a great winner, once again a member in Swedish M2M Association.


Big Data for M2M – too much too soon

October 27, 2013
Walker Information

Walker Information

The M2M aka Internet of Everything market is developing quickly. It is interesting to see how analysts, vendors and journalists over the last few months collectively shifted from one big number to another – from number of connected devices to Big Data business potential for Internet of Everything. It is a sign of growing up that we leave the connection focus and huge abstract estimates on number of connected devices for a focus on data and information. Data is the gold of M2M and I’m pleased that the industry focus is shifting towards the information. The industry loves buzzwords and in the M2M case we ended up in the Big Data bucket. ABI just estimated that Big Data and Analytics in M2M will generate revenues of $14 Billion in 2018. We are in the beginning of M2M aka Internet of Everything and organizations are starting to gather useful information from sensors and things. We see more open API:s and people have started blending the collected M2M data with other data to enrich the value of the information. But few if any are even close to a situation which Big Data is addressing. Most data collected in M2M applications are a couple of bytes from time to time. When mobile networks are used its predominantly tiny data in 2G networks, a lot of narrow band wireless sensors are used and when POTS is used it is typically a couple of seconds transmission. And it is not likely to change! Most of the data we are collecting from things are meter reading data, positions, status information, health data, times and so on. Nothing of that comes close to Big Data. But with big volumes of sensors and transactions we will rather need sophisticated decision support systems.

So why are Big Data brought into the M2M aka Internet of Everything discussions? First and foremost people understand that focusing on number of connected devices isn’t interesting any longer and since the solutions and applications most often are industry, function or company specific it is really difficult to translate them into mind-blowing numbers. But by looking at it from a Big Data point of view new huge market numbers are the results. Secondly, as we become more data oriented the IT companies are getting involved in Internet of Everything. And since many of them are preaching the need for Big Data solutions it is easy to bring the “M2M stuff” into the Big Data story.

I see a risk that the Big Data twist on M2M will make organization miss the ball in their own M2M efforts. Volumes, velocity and variety is not among the key issues in M2M projects today. It is too much too soon. In my experience the best approach is to get going, connecting a couple of things together with a relevant specialist M2M Service Enabler who has most of what is needed already. That way we will learn rapidly from real-time data in our own business and the trials are rapid and affordable. Then its quite easy to see what data to collect from which sources and step by step develop the collecting, management and distribution of data for maximum value to the organization. It is only when the information appears in business systems, business processes, decision-making systems or user applications that the value is realized. We simply don’t need any Big Data methods or solutions for this. It is obvious though, that sooner or later, especially if streaming data is involved, organizations will have a lot of data to process. And M2M applications will of course increasingly add to these systems down the road.


Inspiring examples: Tire Pressure Monitoring Systems – TPMS

September 23, 2013

TPMSVehicles with wrong tire pressure cause accidents and consume excess energy. Tire Pressure Monitoring Systems (TPMS) were developed to prevent these issues. The first passenger vehicle to adopt tire-pressure monitoring was the Porsche 959 in 1986 and today it is becoming a legal requirement in more and more countries. Car manufacturers have been introducing different TPNS systems more or less voluntarily but in the United States, as of 2008 and the European Union, as of 2012, all new passenger car models released must be equipped with a TPMS. Similar laws are on their way in Asia-Pacific.

TPMS are definitely complex from an engineering, communication and product point of view and the combined investment, including equipment in garages and motor vehicle inspection sites, the sensors in the tires and the receiving part of the in-car system is very big. The National Highway Traffic Safety Administration (NHTSA) in the US estimates that 660 fatalities and 33,000 injuries each year are attributable to crashes caused by underinflated tires (Bob Ulrich, Editor, at Modern Tire Dealer) so it seems like well working TPMS can help save lives, money and the planet. But every system like this is always a potential hacker target and Rutgers University and the University of South Carolina released a joint study some years ago indicating that they had succeeded to hack a car through the TPMS.
In any case, this is a typical M2M application – it’s been around for years, many of us have them, they are not SIM-based and they deliver on the three M2M promises: safety, sustainability and efficiency.

Did NFC lose it now?

September 13, 2013
EstimoteI was chairing Short Range Wireless Forum in Amsterdam 2006 and NFC was the hot topic of the day since Nokia announced the first NFC phone the day before. But the combination of its limitations and the fact that only some vendors decided to implement NCF seriously made it yet another promising technology that never took off. These days Apple is introducing iPhone 5C / 5S and iOS7. This launch is as always followed and debated by a lot of people but still very few seem to have captured iBeacon. I believe that is yet a significant enabler by Apple which rapidly will become an important building block for Internet of Things applications and could make NFC redundant.Imagine entering into an indoor location like a University Campus. Your iPhone connects to iBeacon automatically over Bluetooth and depending on who you are it will provide you with directions where to go for the next class, it will take you to the canteen and take care of the payment leaving you with a receipt. One build wireless coverage in a location quite cheaply. Lets move to a department store, shopping mall or train station and the use cases are easy to see.A beacon, or mote, is like a lighthouse for radio transmission. Estimote is s startup providing beacons supporting iBeacon. The beacons are a couple of centimeters big and include an ARM processor, accelerometer, flash memory and Bluetooth connectivity. A beacon could cover up to 50 m radius and have battery life time of around 24 months. Estimotes developer kits give you three beacons for 99$ which gives us an idea of price points.iBeacon leverage Bluetooth 4.0 (also called Bluetooth Low Energy BLE or Bluetooth Smart) which was approved in July 2010 and is told to be a stable platform to develop solutions on. With over 19.000 companies as members in Bluetooth SIG and over 2.5 Billion products shipped Bluetooth is a well supported technology across industries. I believe developers will love this technology and application enabler why pick-up will happen quickly and massively. When we look back at these announcements a couple of years from now I think we will conclude that Bluetooth 4 was the real breakthrough for Bluetooth, iBeacon enabled a new generation of apps and NFC didn’t make it.Exciting times!


The M2M Service Enablement space is heating up

September 5, 2013

1102_web-header.inddWe have already gone from connectivity focus to focus on operational value: faster, cheaper, greener, safer and so on. Pain and results are easy to quantify and ROI calculations fairly straight forward. But the actual development of the solution requires a M2M Service Enabler to become affordable to develop and maintain. This is old news together with my mantra: “data is the gold of M2M“. But it is interesting to see that the service enablement space is heating up.

To start with, my Swedish M2M Service Enablement alliance just said welcome to member number 14 and all Swedish mobile operators but 3 are sponsors. The members in general report growing interest and business as customers are becoming educated and ready to move. Next week 12 Swedish M2M companies will join me going to Düsseldorf as bilateral partners to the M2M Summit where we have a common stand and speaker slots. That is more M2M service enablers then ever participating in an international M2M event arrangement I have done up until now.

Earlier this week Telit announced their acquisition of ILS Technologies for $8.5m cash and Telenor Connexion the purchase of technology and IPR from Iowa. Both ILS and Iowa are M2M Service Enablers! Increasing M&A activity in a segment is always a sign of market consolidation and a result of executives being convinced that they know where the industry is going and where they want to be. I expect many more M&A deals with M2M Service Enablers involved over the next year or two.

My key advise to M2M Service Enablers remain: focus, focus, focus. As the M2M business becomes glocal you will meet competition from a lot of places and players. But customers only see two or three players in any given industry or niche.


M2M – a glocal business!

June 29, 2013

Parking in NiceWhat more does it take to make M2M aka Internet of Things – everything or some things – happen big way? Let’s revisit the key components again. Data is the gold of M2M and the winners will be those who best utilize the data captured. Integration of data in existing business systems and processes is key to maximizing the value. Distribution of information through relevant channels and to terminals of users choice, using open api’s and gorgeous human-machine interaction is required for the applications to be used. Generic Device Control platforms on top of service providers networks together with Specialist Service Enablers are required to make it affordable to develop and maintain applications for clients of all types. The winners in Service Enablement will be the ones who understand the data they are dealing with and due to the huge amounts of industries and functions to be served Service Enablement will be a very fragmented part of our industry.

I see most of this happening now and our industry is definitely developing fast. We are in the teenage stage already with clients moving from thinking and talking to doing. From Powerpoint to pilots. There is absolutely no better way to understand what happens if one connects things than actually connecting some things to play around with. And there is no better way to go for that than to contact a Specialist Service Enabler who has most things ready. Connecting things and collecting the data in the cloud was good enough 1-2 years ago when technology was the key challenge. But today the challenges are mainly business centric why understanding the context of the data is key to succeed. This is why Specialist Service Enablers is the right choice when it is time for a pilot or proof of concept project.

But there is one major thing missing: Internet is global, ICT is a global business and Internet of Things will have to be global as well to prosper. Vendors and operators are working quite hard to make this happen which is great but it will take long time and they can’t make it themselves. Most organizations in the world are small to medium-sized and the software they use are mostly local or localized. Law, policies, culture, language, taxonomy, habits, taxation, religion, alphabet and friendship are examples of things that make people use local software. And it will continue to be like this for many many years. Since the data captured in M2M solutions should end up in business applications, maybe blended with data from public or commercial sources, we need what I call a glocal value chain. The global component is needed to drive economies of scale and enable international business etc. The local part is there to cope with the local requirements, to ensure proper integration in business systems and to engage integrators, consultants and developers locally bringing their clients with them.

Glocal value chains are always difficult to make work. But in our case, whatever we call our industry, I find it quite straight forward. The global part consists of operators (like Telenor Connexion) and their alliances (like GMA), Telecommunication vendors (like Ericsson and Telit) and international ICT vendors (like Cisco, SAP and Oracle who all have started to move now). Ever since Ericsson’s 50 Billion Devices statement this inside-out effort has been coming along quite well. The local part, i.e. developers, integrators, resellers and consultants, has in most parts not got going yet and therefore the small to medium businesses in general are in waiting mode or not even aware. Specialist Service Enablers constitute the missing link. Due to missing operator device connectivity services they have had to learn to deal with the connectivity layer directly. And the services they provide to customers in the industry they target is to a large degree useful across boarders. To me it’s clear: operator networks with device connectivity services together with Specialist Service Enablers interfacing to local developers and integrators is the way forward. The challenges are primarily commercial and practical, not technical. I am working with members of Swedish M2M Service Enablers in several projects along those lines and it looks very promising.


Specialist M2M Service Enablers make it happen!

June 15, 2013

SMSE-logoAn M2M Industry in its teens is a reality. Decision makers are beginning to looking into threats and opportunities with M2M / IoT, and especially product owners are moving to real-life trials and action. I have still to come across a trial which didn’t bring unexpected results and insight! Therefore I keep on arguing that people should leave Excel and Powerpoint behind for a while, and make a trial. Just connect five-ten devices and see what comes out. My favorite example is Springworks who always work very thoroughly and connected their boss’ car and made it tweet to the employees.

If trials and action is the right approach at this stage of M2M, then the value of Service Enablement is even more obvious. If you can find yourself a company who already have built the basics of what you need (i.e. the connectivity part, a cloud based context-aware data service and distribution capabilities through apps, web and maybe other interfaces), who understand your application and are willing to help you getting going fast – just do it! For little money and effort you will get fantastic data in almost no time.

This is why I established Swedish M2M Service Enablers (SMSE) in March 2012. Our objectives are educating the market, promote Sweden as a good place to look for M2M Service Enablement and to promote the alliance members. As of yesterday we added two new members – Fridat and Vinnter – and now we are 12 members and 5 sponsors including TeliaSonera, Telenor Connexion, Tele2 and Net1.

Now when decision makers and product owners want to start doing things the M2M industry runs the risk of loosing them since it is very hard to know where to go to get help. Their existing IT and technology partners will not be able to help and quick small trials are not really what the operators and the consulting firms are keen on. This is where the specialized M2M Service Enablers come in. They will help the industry picking up the interest and turn it into small affordable good enough quality trials. We have presented this pitch at events, meetings and in articles internationally over the last 15 months and we sense momentum building up. Service Enablers from other countries want to join us (and we work with some informally) and we are increasingly asked to come for events and customer meetings, even bilateral efforts.

Swedish M2M Service Enablers (SMSE) is an informal small alliance of companies sharing the desire to be part of building the connected society, Internet of Things, Internet of Everything or whatever we want to call it.  They all work really hard in a tough immature market and their creativity and determination to make it happen is fantastic. And there are similar fighters around the world of equal importance to the success of the industry. In my mind they are the key to a successful Internet of Things and I would welcome any initiative that would make life easier for them. Our next big effort is on Tuesday when we run M2M For Real™  2013 in Stockholm, sharing eleven inspiring real-life M2M-cases with a large number of decision makers. Please keep your ideas, proposals and invitations coming!


M2M doping

May 27, 2013

freeimage-3771421-webMany of us are convinced that M2M, Internet of Things or whatever we want to call it, will happen big ways and will bring massive change to most industries. The part of it easiest to measure is things connected using a mobile subscription and it grows with some 30% per annum. Good growth but from small numbers. Since standard mobile subscriptions sometimes are used to connect things it’s hard to say exactly how many mobile M2M connections we have but it should be close to 150M. And an absolute majority of these are 2G – probably still around 90%.

150M subscriptions is a lot and annual growth 30% normally sends sales directors on President Club trips to Hawaii. But there are a two issues I would like bring attention to.

A big part of the subscriptions comes from connected meters. Connected meters are great and enables smart metering, smart grids, new services, etc. But most of the meters are connected due to political decisions and not business decisions. I called the combination of regulation and public stimulation packages for “M2M doping” at a speech at M2M+ in Milan earlier in May which triggered an interesting discussion. Personally I  believe the political push for smart meters around the world is very good for the society and obviously for the M2M industry too. My point is that people in the M2M industry must remember that a big chunk of M2M business so far comes from artificial promotion and not genuine market demand. I believe meters would have become smart also without the doping but it would have taken much longer time. Let’s not fool ourselves!

The next wave of doping is eCall and similar public initiatives. The idea to save lives and minimize injuries due to car accidents by sending an SMS with position when the airbag explodes is over ten years old. Me and my colleagues at BrainHeart Capital invested in Wireless Car at the time together with Volvo, Telia and others, and OnStar was developed in parallel by GM and others in the US. It looked very promising until the owners of the connected cars with the airbag service had to start pay for the service themselves. Very few did and Wireless Car and OnStar, both still live and kicking, had to go after adjacent business opportunities. I’m not saying it’s wrong now when politicians are pushing this to the market, I just want to remind everyone in our industry that this is “doping” and not the result of genuine market forces. Interestingly enough the car industry is very active in Telematics again, with visions and plans often quite similar to the first wave of plans ten-fifteen years ago. But due to the technical approach chosen for eCall these plans might be separated from implementation of eCall. Transport is supposed to be the biggest segment for M2M 2013 and it will be interesting to see if the “built-in approach” will beat the “BYOD-approach” that won last time.

Mobile operators have taken the lead in promoting M2M. All operators want to exploit the expected growth of subscriptions but most if not all of them are uncertain of exactly which role to play. The fact that the M2M business still is a tiny fraction of the operator’s business together with the widespread uncertainty of which role to play could make operators become less aggressive and take on a more cautious “wait-and-see” approach. I definitely don’t vote in favor for such approach and suggest more concrete collaboration with selected partners to conquer industry by industry. Specialist service enablers are key to such efforts and in a perfect world operator device connectivity platforms should be delivered with an á la carte menu of specialist service enablers for different industries. But until that happens I have to continue introducing the members of Swedish M2M Service Enablers to mobile operators one by one.


Inspiring example: Mobile Scan to Email – A generic M2M application

May 13, 2013

greta_20090121_1319002211Digital documents are cheaper, faster and environmentally better to deal with than paper documents and they can be automatically dealt with in applications of all sorts. The Internet enabled swift distribution of digital documents and PC’s with scanners became a normal way to digitalize paper documents in offices and homes. Scanning companies introduced large scale scanning services and the smartphones enabled mobile scanning by use of the embedded camera and distribution over the mobile network or Wi-Fi. But one important need has not yet been fulfilled: secure mobile digitalization.

Many business documents are critical for completion of processes – a signed delivery note is needed for invoicing, a signed bank note for completion of a transaction, a signed agreement for completion of a deal and a signed prescription to acquire serious medicine in a drug store. Such documents need to be taken care of with relevant security.

Possio’s new Mobile Scan to Email Service addresses the need to digitalize a paper document on the go and send it securely to pre-defined receivers. These documents are typically sent via traditional mail, courier or fax today but in many cases collected and brought manually to the office. Regardless of method it often adds many days or even weeks to processes. In some cases the documents can’t be read or never even arrives. If and when the paper document arrives it often has to be scanned into a digital document for further processing. Imagine scanning the document when it is signed, sending it safely over the mobile network to a pre-defined receiver with acknowledgement that delivery went fine and in a minute have it delivered to the right person anywhere in the world. The receiver doesn’t have to digitalize the document before next action and due to rich metadata attached to each document they become traceable. One can even use the keyboard for authentication of the person sending the document.

Possio Mobile Scan to Email Service is an easy to use cloud based service with scanners attached via mobile networks. A customer is defined in the cloud based server and can add or remove scanners as desired. Each customer decide the functionality of their own private service, i.e. which email addresses should receive documents, if keypads should be used to send documents to different receivers and if authentication should be used. Customers buy the terminals and pay a fixed monthly fee for the service. Possio currently offers two terminals: Possio GRETA Mobile Scanner and Printer which is a mobile all-in-one A4-scanner terminal and Possio SVEA GSM Connector which deliver the Mobile Scan to Email Service using any standard G3 fax.

Secure Mobile Digitalization can speed up and increase quality of business processes across most industries. Typical applications are “internal mail substitution” and management of delivery documentation. It is generically true that the earlier in the business process a paper document can be digitalized and securely transferred the better.

I am personally involved in Possio and believe this is a good example of a generic M2M application meeting real operational needs of businesses around the world. The patent pending technology also enables mobile operators to transition from mobile fax problems to secure mobile digitalization opportunities. It will be interesting to see how the new service is received at M2M+ and M2M Forum in Milan today and tomorrow. I’m here with a delegation from Swedish M2M Service Enablers: Springworks, Maingate, Possio and B3IT.


Let’s face the M2M security challenges

April 13, 2013

hackersInitially technical innovators focus all they have on making it do whatever they want their innovation to do. Shortly after the breaking news about their brand new product, solution or service we use to receive the follow-on news about problems with things like security, health impact, integrity or fair trade. The scope of the problems obviously relates to what the new thing actually is.

Lets face it, it has always been like this. Telephone systems, microwave ovens, TV set-top boxes, ATM:s, door locks, PCs and Wi-Fi networks are all examples of things that quite easily were possible to manipulate, at least initially. But when we connected people and businesses to the Internet the magnitude of the problem increased many times. Having almost everything using the same communication protocols and even the same network gained us a lot of efficiency but also raised the security bets drastically. Most attacks are not reported publicly but the ones we hear about are serious enough. Fire Eye claims one security attack to enterprises every third second, based on analysis of information on more than 89 million security related attacks reported. Some specific examples since last summer, picked up from Network World: 450.000 stolen passwords from Yahoo, 5,8 million passwords from LinkedIn, 1,5 million from eHarmony, 8 million online credentials from Gamigo and about 3.6 million Social Security numbers and 387,000 credit and debit card numbers from South Carolina. And we all remember the series of password thefts at Sony some two years ago. We’re already at the point where this belongs to the daily news feed and is business as usual.

Now we are connecting also things to the Internet and we will inevitably enter a new era of security and integrity issues, yet on another scale. Imagine hackers manipulating traffic lights, road signs, railroad control systems, power grids, nuclear plants, TV broadcasts, elections, pacemakers, airplanes, stock exchanges or hospitals. Media is quite frequently presenting examples along those lines and even if it is hard to differ between urban legends and real life cases it is safe to say that security will be a very important part of the M2M industry.

Recent examples from media include the Techspot.com story about a security consultant and pilot who claims he can hijack a commercial airplane remotely with his Android app, a story about a hacked pacemaker in the US where almost five million pacemakers and implantable defibrillators have been sold the last five years and several stories about hacked cars including the most recent research from Rutger University and University of South Carolina where they manipulated cars in motion via the TPMS system. At the Hack in the Box conference in Amsterdam the other day electrical vehicle charging stations were identified as potential targets for hackers to cripple parts of the electricity grid.

If the issues of security, safety and integrity aren’t taken seriously by the industry they will slow down or even prevent deployment of M2M solutions. Since perception is reality we need to go beyond just fixing the issue – we also have to make people believe it is taken care of seriously.


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