Inspiring example: use of M2M to change behavior

The key deliverables of M2M are efficiency, security and sustainability. M2M can also deliver convenience which mainly is relevant for the people involved. Well designed M2M implementations often deliver across all of these areas.

Public bus transportation is an important part of the transportation system. To pick the bus should be safe, energy-smart and help improve efficiency in the city. And except for peak hours when buses might be full, the ride should be convenient. But even though buses are quite similar the drivers have different driving style. A recent study at the University of Lund concludes that it is more dangerous to go by bus than by car in cities. Injuries from traffic accidents with buses are rare but a lot of people hurt themselves when they fall during the ride, when jumping on or off the bus or at the bus stop. This is one area where the driver makes a difference. Energy consumption, impact on traffic flow and convenience for the passengers are other areas where the bus drivers knowledge and style makes difference.

The public bus company in the city of Borås in Sweden are now installing a M2M system in the buses which measures how well the drivers drive. The metric used is passenger comfort and a lamp indicates performance: red means poor, yellow is ok and green is great.

I like this a lot since it’s an easy way to improve something in many different ways. Just by showing the performance the drivers will improve their driving – it is an old truth that what is measured gets better. The project makes the company and it’s employees aligned to what is considered important. And last but not least, the “red drivers” get training and the “green drivers” a bonus. What a wonderful way to make things better.

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